Refunds & Returns Policy

This policy applies to approved wholesale and professional customers purchasing from Nuvox.

Wholesale Order Basis

Nuvox supplies approved trade, research, laboratory, institutional and professional customers only.

Orders are processed on a wholesale basis.

Damaged or Incorrect Goods

If goods arrive damaged or an incorrect item has been supplied, customers must contact Nuvox as soon as possible with order details, photographs and supporting information.

Return Eligibility

Returns may be considered only where goods are damaged, incorrect, or otherwise accepted by Nuvox in writing.

Non-Returnable Items

Due to the nature of the products supplied, items may not be eligible for return once dispatched, opened, used, altered, relabelled or handled outside approved storage conditions.

Refunds or Replacements

Where a claim is accepted, Nuvox may offer a replacement, account credit or refund at its discretion.

Reporting Timeframes

Customers should report any order issue promptly after delivery.

Delayed reporting may affect eligibility for resolution.

Contact

For order issues, please contact Nuvox with your order number and full details of the issue.